Terms and Conditions

GENERAL INFORMATION

Our number one priority is making your clients feel special and remembered.  Every effort will be made to take the information provided by you to create thoughtful, quality, creative gifts for them.  With that said, we will be basing all our gifts off the information that is provided by the broker.  While sensitive to relationships, lifespans, aging pets, etc., we will be sending gifts throughout the seven years that may conflict with the current situations of a client’s life.  We will make efforts to send pet related items toward the beginning of membership, and allow updating of any information that a broker may hear throughout the years (marriage, break-ups, illnesses/deaths, etc.) Most gifts will be from the set (safe) gift list in the order page of the website.  Any variance in gift giving will be well thought out and based off the information provided by the brokers.  The standard five gifts in rotation will be the exact version noted on the website unless they become unavailable, or production is stopped.  Any replacement items will be of equal or greater quality and as like style as can be.  The five standard gifts: Charcuterie Boards, custom map coasters, framed client photo, or custom frame, throw blanket, locally sourced candles/soaps, and embroidered towel sets.  Holiday standard gifts: embroidered stockings, or custom ornaments.  Option available on order page.  Other gifts vary widely depending on information provided by broker and can range from dog dishes or pashmina to custom metal coat hangers, flasks, or mugs.  This is where the creativity gets to cut loose.

Production Time: The “closing day” gifts will be mailed within 3 days of closing. Follow-up, Keep-In-Touch gifts will arrive to the clients on or just before each anniversary of the closing date, as well as one holiday gift the holiday season following the first anniversary.  Client-Crate finds joy in special moments and will add an additional gift if a special moment is brought to light (weddings, clients win the national bowling tournament, new jobs, etc.) Additional perks will depend on ability to follow the clients, and/or the broker’s influence and are a bonus, not a guarantee.

*If a membership is purchased via credit card prior to closing the product will be produced and mailed according to the closing date provided.  If a closing date changes or is cancelled it is the responsibility of the broker to update the information.  This may be done by logging in to your account, and/or emailing sales@client-crate.com.

Cancellation Charges: When a membership is ordered, the inventory is ordered, and production calendar is produced.  Because the usable portion of the membership fee is immediately used for future fulfillment memberships are non-refundable.  Should a client sell and buy a new home with the subscribed broker, the membership can continue with updated client contact information.  Should a client close a purchase or sale with a different broker, regardless of our best Keep-In-Touch effort, the broker can decide whether to keep sending the agreed to membership, or to end the program without a refund.  Should a broker choose to give up their license the gifts will end.  Please be strategic in ordering.  If this client was a nightmare, do you want to send them gifts with the hope of dealing with it again?  Is it an apology membership to repair a bad relationship?  Client-Crate LLC will not take responsibility for the relationships outside of our Keep-In-Touch gift giving promise.

*Memberships purchased prior to closing, but that do not close or are cancelled prior to closing will be refunded 100% – less, wire or transaction fees. It is the responsibility of the broker to cancel the purchase prior to the scheduled closing time.  This can be done by logging in, or by emailing sales@client-crate.com

Changes to memberships: All changes must be made in writing through the customer’s account on client-crate.com.  Client-Crate staff will have open communication about any issues, changes, questions, or ideas with the brokers.

Personalization: All personalization’s will be based off the information provided by the broker at check out, or in updates done while logged in.  Correct spellings, dates, ages, ideas, and addresses are critical to make this Keep-in-touch program a success and are the responsibility of the subscribing broker.

Payment Terms: Memberships will not begin until payment has been received.  Credit/Debit cards are accepted via the order page.  Payments through escrow are also available.  Please make sure your licensed brokerage allows pre-commission deductions and apply any of your brokerages standard procedures to escrow for a smooth closing.  We will invoice escrow with wire instructions.  Generally, it is also necessary for the broker to give notice of the charge.

Prices: All prices are upfront, and client-crate is committed to fulfill 7 years’ worth of membership for every client assigned a membership.

Right to Promotion: Unless specified in writing at time of order is placed, we reserve the right to use any item we produce for display and promotion.

Logos Displayed: Logos or trademarks displayed on products in our catalog and in this website are solely for the purpose of showing imprinting capabilities on these products. They are not intended to reflect or imply endorsement of the products by the companies the logos or trademarks represent and are not available for sale to anyone other than the parties expressly authorized by the owner of such design.

Shipping: Orders are shipped USPS from Washington State. Shipping cost is included in the upfront payment regardless of increases in shipping costs.  All shipments will be ground. Shipping dates will consider anniversary or expected delivery dates.

Artwork: If you have specific artwork for the client (family crest, artwork their child did, photo of the dog, etc.) please submit in the upload section of the order page.  If you have ideas, please add to the additional info section so that we can incorporate it into your clients Keep In Touch program.

Product Disclaimer: Colors may vary product to product and order to order. The standard five gifts in rotation will be the exact version noted on the website unless they become unavailable, or production is stopped at no fault of Client-Crate, LLC.  Any replacement items will be of equal or greater quality and as like style as can be.  The five standard gifts: Charcuterie Boards, custom map coasters, framed client photo, or custom frame, throw blanket, locally sourced candles/soaps, and embroider towel sets.  Holiday standard gifts: Either embroidered stockings, or custom ornaments.  Option available on order page.  Other gifts vary widely depending on information provided by broker and can range from dog dishes or pashmina to custom metal coat hangers, flasks, or mugs.  This is where the creativity gets to cut loose.

Client-Crate, LLC, is subject to approval or disapproval of any order and can, at its discretion, refuse any gift idea it deems to fall under any of the categories below: Containing profanity, vulgarity of any sort, nudity, inappropriate, crude, violence, either real or implied. Client-Crate is the sole decision maker on what is and is not vulgar and what will constitute a rejected gift idea.

All prices are on USD.

Terms of Service

Please read this Terms of Service (“Terms,” “Terms of Service”) carefully before using the https://www.client-crate.com Website (the “Website”) operated by (“us,” “we,” “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users, and others, who wish to access and use the Website.

By accessing or using the Website, you agree to these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website and the desired memberships will be null.

Accounts

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for all activities or actions that occur under your account and/or password, whether your password is with our website or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by visiting the website.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent yourself and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations, and these Terms always. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

1. Impersonating or attempting to impersonate Client-Crate, LLC or its employees, representatives, subsidiaries or divisions:
2. Misrepresenting your identity or affiliation with any person or entity;
3. Sending or attempting to send any spam, junk email, junk mail, chain mail or any similar digital or physical materials.
4. Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
5. Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
6. Using any automatic technology, process or means to access or use the Website for any purpose;
7. Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
8. Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
9. Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
10. Otherwise attempting to interfere with the proper working of the Website;
11. Using the Website in any way that violates any applicable federal, state, or local laws, rules or regulations.

shall apply to this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.

Website, errors, and inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. We expressly reserve the right to correct any pricing errors on our Website.

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL Client-crate LLC BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF Client-crate, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF client-crate, LLC.

Intellectual property notices

All contents of this Website are ©Client-Crate, LLC or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Client-Crate, LLC and are either registered trademarks, trademarks or otherwise protected intellectual property of Client-Crate, LLC

If you are aware of a potential infringement of our intellectual property, please contact Hilary Shemanski at info@client-crate.com.

Governing law, severability, dispute resolution and venue

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website and supersede and replace any prior agreements we might have had with you regarding the Website.

Questions

If you have any questions about our Terms of Service, please contact us at sales@client-crate.com.